FAQ

How can I play Spin247’s games?

All Spin247 games are available to play on your computer, smartphone or tablet.

You can play them through the Spin247 website using a web browser on your computer, smartphone or tablet.

You need iOS 10 or Android 5.0 to run our list of fun, exclusive games.

Where can I get help?

If you need help or support about anything to do with Spin247, our customer support team is available to help 24/7.

You can contact them through the Live Chat feature on the Spin247 website.

You can also email us at support@spin247.com

Are Spin247’s games fair?

Yes! All of Spin247 games go through strict testing and audits before they can be released.

This is to make sure that the games are fair and meet high quality standards.

The RTP (Return to Player) percentage for each game is displayed on the individual game pages.

How do I self-exclude?

Here at Spin247 we take responsible gambling very seriously.

If you think you have a gambling problem and want to self-exclude, you can do so by emailing us on support@spin247.com

How do I register at Spin247?

If you select the ‘Register’ button you will be able to start the registration process.

You will need to provide your mobile number and create a password.

Once you have created your one and only Spin247 account you will not have to go through this process again.

How do I login to my Spin247 account?

You login to your Spin247 account by tapping the ‘Login’ button in the top right corner of the website.

Enter your details and press ‘Login’ to access your account. Don’t forget to use the tick boxes to set your preferences.

Please don’t tick ‘keep me logged in’ or ‘remember my password’ if you’re using a shared device or computer.

 

Is my money and personal information secure on Spin247?

Yes! Spin247 uses 256-bit TLSv1.2 (Transport Layer Security) digital encryption to protect your personal details and your finances.

This is the standard level of security for online transactions worldwide and is used by major financial institutions globally.

We pride ourselves in providing the highest level of security possible.

How does Spin247 confirm my age when I deposit?

Spin247 maintains a strict no underage gambling policy.

We use electronic age verification checks to ensure all our players are over 18 at the time of our deposit.

If these electronic age checks are inconclusive, we will ask you to provide ID that proves your age.

How do I deposit money into my Spin247 account?

Depending on your location, you may be able to use any of the following methods to deposit funds into your Spin247 account:

  • Debit/Credit Card
  • Skrill*
  • iDebit
  • Instadebit
  • Interac™ Online*
  • Easy EFT*
  • Our mobile phone billing facility (charged against your pay-as-you-go credit or monthly contract costs)

Login to your account on the Spin247 website and then select ‘My Account’, followed by ‘Banking’ from the menu.

*Certain deposit/withdrawal services may not be available in all countries.

How can I withdraw winnings?

We’ve made withdrawing at Spin247 as easy as possible.

Just select ‘Banking’ on the website where the details of how much you can withdraw will be displayed. From there you can withdraw your winnings using a number of options, including direct bank transfer, card withdrawal, Skrill or PayPal.*

Remember, there is a small fee on withdrawals below our minimum free withdrawal amount (check to see how much that is in your currency on the withdrawal menu) and all bonus credit must pass wagering requirements before it can be withdrawn. There is also a cap on winnings from bonus credit. Please see our terms and conditions for details on how much that is in your local currency.

*Certain deposit/withdrawal services may not be available in all countries.

How long will it take for my withdrawal to be processed?

All withdrawals are reviewed by the Banking Team within 3-4 working days of being requested.

If no ID is required, approved payments will be paid via the method you requested at the time of withdrawal.

What is the minimum withdrawal?

There are minimum withdrawal thresholds for particular withdrawal methods.

We do have minimum free withdrawal amounts – any withdrawals below this will be subject to a processing fee. Please check on the withdrawal screen to see how much you can withdraw without incurring this fee in your local currency.

Will I have to send ID when I make a withdrawal?

As a fully licensed online casino we are required by law to ask for ID from our players. This is to ensure that your winnings are protected from illegitimate withdrawals and allows us to comply with relevant guidelines.

These might include photo ID such as your driving licence or passport, along with proof of address, such as a utility bill. Depending on the way you deposit we may also ask you to verify your bank accounts, or ask for proof of a paid bill if you deposited by phone bill. When we have received and approved your ID your withdrawal will be processed.

It’s quick and easy to supply any requested information.

You can send requested documents through our website’s ‘Send ID’ feature which can be found in the ‘support’ menu. This uploads any ID or proof of address directly to our accounts team. You can also scan and email your documents to id@spin247.com.

Why do I need to send additional ID?

Sometimes we are unable to verify your identity from the documents you have sent. This might be because some of the documents were blurry, incorrect or do not match the details on your account.

We take security very seriously and we only ask for additional ID or proof of address to ensure that winnings are being paid out to the correct person.

To avoid any delays, we recommend using the ‘Send ID’ function in-app. It is the fastest way to send ID to our accounts team. We also ask that you ensure all the information you send matches our requirements, is legible and includes all the information asked for.

How can I ensure my ID is accepted?

Our ID checks are a legal requirement and must be completed in order to withdraw any winnings. It is important that you provide the exact ID we ask for in order to confirm your identity.

For photo ID, you need to make sure that you have scanned, or taken a photo, of the full ID. Any text must be perfectly legible, the image must not be blurry or obscured, and any we must be able to see the full details of pictures.

We accept most standard documents for proof of address, but please ensure that any documents you do send are in date, have the correct name and address, and are clear and easy to read.

What wagering requirements do I have to meet before withdrawing bonus winnings?

All of Spin247’s generous bonuses have a wagering requirements of 40x. This means that the bonus amount you receive must be wagered through 40 times before it is eligible for withdrawal.

Alongside this, deposits have their own individual 1x wagering requirements, meaning that if you deposit £10 this must be wagered through once before any associated winnings from this deposit can be withdrawn.

For example if you receive £100 in bonus credit, you must wager £4000 before that bonus is withdrawable.

In the case of free spins, the 40x wagering requirement is applied to anything you win from these spins. For example if you spun in a £10 win from a free spin, you would need to wager that £10 40x (£400) before it is eligible for withdrawal.

How much does it cost to play?

All Spin247 games are available to play free of charge.

You can experience any of our games without having to bet real money by selecting ‘Demo Mode’ from the game page.

You may be charged for using data when playing on mobile internet. We’d always recommend using a WiFi connection whenever possible, in order to avoid data charges.

What is the minimum amount I need to deposit?

It’s completely up to you! We do have a minimum deposit amount – the minimum deposit for your country will be shown on the deposit screen.

Why has my deposit been declined?

There are many possible reasons for a deposit being rejected. Common reasons include: failed ID checks, blocked payment methods, or loss of internet connection.

You should receive an error message if your deposit has been blocked, to get your deposit cleared or for more information on your specific account please contact our customer support team through the live chat feature on our app or website. You can also contact them emailing support@spin247.com

What bonuses does Spin247 offer?

The bonus offers available at Spin247 will depend on the country you’re playing in and therefore the currency you’re using.

You can find full details of the welcome bonuses available to you on our Bonuses and Promotions page.

We also offer refer-a-friend rewards, loyalty bonuses and lots of chances to win prizes in our Facebook competitions.

 

 

Why did I not receive my free welcome bonus?

Our registration bonus is only available to new players. If we detect that you have already had an account with us then you will not receive another welcome bonus.

If you think that you should have received a welcome bonus and have not then please contact our 24/7 customer support team through live chat on our website.

Why have I not received my refer-a-friend bonus?

If your friend is already registered with us, or you have attempted to refer your own account, then you will not receive a Refer a Friend bonus. Our Refer a Friend bonus is very generous and to stop this being exploited we use electronic identity checks to ensure that the referred player exists and that the details supplied are correct.

Once the referred player passes these standard electronic checks, you should receive your bonus. If your friend doesn’t pass these checks, we will ask your friend to send ID to us to prove their details are correct. In such instances, you will receive your Refer a Friend bonus when we have received and verified their ID.

For more information on the Refer a Friend bonus available to existing customers please see our bonuses page, or if you need any specific advice on the status of your bonus please contact our customer support team through the live chat feature on our app or website. Or you can email support@spin247.com

What are my account details?

Your account details are the mobile number and password you used to create your account when you registered with Spin247. You will need these details any time you want to log in to your account on any device.

Why can’t I log in to my account?

There are two main reasons that may be stopping you logging in:

  1. You are using a weak, or slow, connection. This is most common if you are connecting using your network provider’s connection in a poor service area. If you cannot access your account due to your data connection we recommend retrying your login when you are connected to WiFi.
  2. You may have entered the incorrect details for your account. In the case of an incorrect password, you will receive an incorrect password error message. If you have forgotten your password, please use the ‘Forgot Password’ button on the login screen.

If you still cannot log in, we recommend you try again after restarting our app and retrying the login process. If you are still having problems, please contact Spin247 customer support on support@spin247.com

I have forgotten my password/how do I change my password?

You can recover your password by using the ‘Forgot Password’ option in the login screen. You can also visit the Spin247 password recovery page. To change your password once you have logged in, simply visit the ‘Settings’ menu in-app or on the Spin247 website.

How do I change my password?

You can change the password on your account by navigating to the ‘Settings’ menu within the Spin247 app.

Is Spin247 regulated?

Spin247.com is a brand name of , Reg No. C387234, having registered address at Achilleos, 21 Flat/Office B, Agios Dometios 2370, Nicosia, Cyprus, is a wholly owned subsidiary of . licensed to conduct online gaming operations by the Government of Curacao under license 365/JAZ, sub-license GLH-OCCHKTW0707192018 which provides management, payment and support services related to operations of the website.

What do I need to do if I change my phone number?

As a player’s mobile number is used to verify their account and is set as their user ID by default, we require players to request a phone number change to their account when they get a new number.

You can request a phone number change from within the Spin247 app, or by contacting our customer support team via live chat in-app or by emailing support@spin247.com

Please do not create a subsequent Spin247 account when you have a new number without first contacting our customer support team, to do so will be a breach of our terms and conditions and could cause removal of funds, bonuses, and withdrawals from ineligible secondary accounts.

My phone has been lost or stolen – what do I do?

You should contact your bank immediately to notify them about your stolen phone and suspend or cancel any attached cards. Then you should contact Spin247 customer support as soon as possible by emailing support@spin247.com or by using the live chat feature on our website.

We will block your account immediately. You can unblock your account at any time by contacting Spin247.

We recommend players report any stolen property to their local police.

Are Spin247 games random?

Yes, all Spin247 games use random number generators to determine the outcome of every spin.

Our games are independently tested to ensure fairness before they can be released.

What is a random number generator?

A random number generator (RNG) is the process through which the outcomes of our games are determined.

The RNG is random, meaning its outcomes cannot be predicted, altered or otherwise manipulated.

It cannot be hacked and there is no way to determine patterns in order to increase chances of winning. If you would like to know more about how RNGs work, this site has a helpful explanation: https://www.safecasinos.org.uk/random-number-generator/

Does Spin247 store my personal information?

Spin247 does not, and never will, store any information that is not essential to the running of your account.

We do not share any information with third parties or use your information for anything other than what is necessary.

This is explained in our terms and conditions.

Terms & Conditions
Licensed and regulated by the Government of CuracaoLicense number : 365/JAZ, sub-license GLH-OCCHKTW0707192018

Terms & Conditions
Licensed and regulated by the Government of CuracaoLicense number : 365/JAZ, sub-license GLH-OCCHKTW0707192018